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Creativity &  Inspiration in Every Turn

Frequently Asked Questions

 

Do you make 'Custom Made Mascots' ?

Yes. This is our primary business. We create Custom Made Mascots for major Brands throughout Africa and World-Wide. Check out our Galleries to view some of the thousands of characters we have produced, Animals, Team Mascots, Corporate Campaigns, Technology, Exhibitions & Events, Tourist Destinations, Education, Film & Television.

How much will it cost to have a Custom Made Mascot created?

The final cost of a mascot will depend on its complexity. Obviously, the more complex the design, the longer it takes to create hence pushing up labour costs. It is therefore very important that you indicate your budget upfront so that we can design a mascot to suit your requirements. Check out 'Cost & Packages', which gives a fairly accurate example of costs.

Did you know?  A Mascot of the same quality as those made by Mascots SA costing between R16 and R20k will cost 3000 to 5000 Pounds ( R60 to R100k ) if made in the UK and between $4000 to $7000 ( R60k to 100k ) if made in the USA. This is primarily due to the exchange rate and cost of labor.

 

 

What happens once I place my order ?

When we receive your order we will contact you to confirm your requirements. We will also give you an estimated date of dispatch.

How Long Does it take to receive my order ?

Once the Design has been approved it takes 10 to 20 working days for us to prepare your order on average. Once complete we will notify you of dispatch so you can track progress. Remember, that every head we produce is unique according to your requirements as specified on your order. This takes time depending on complexity and our current workload. If you need your product urgently then please let us know so that we can do everything possible to accommodate you.

Do you Guarantee your Mascot Heads ?

We stand by the quality and durability of our products. We give a six month guarantee against faulty materials, seams, glues and workmanship. The guarantee does not cover damage due to wear & tear, negligence or misuse. 

What are the benefits of buying from South Africa ?

There has never been a better time to buy from South Africa. The South African to GBP or US$ is extremely favourable offering huge savings against buying locally.

South African Colleges & Universities produce a large pool of very talented and creative fabricators thanks to our expanding Movie Industry.

South Africa is English speaking and the time zones are much the same to Europe so doing business is simple and convenient.

Do you make all your products or are some Imported from China ?

Every item you see on our websites is manufactured by us in Cape Town. We do not import from China. In reality, you will see pictures stolen from our website and reproduced on Chinese sites. We strongly recommend that you steer well away from these sites as you will receive an inferior product with no recourse. Although such mascots are advertised at much lower prices, BEWARE.... mascots of this price and limited quality ( although they may look good in a picture ) are not suitable for the hard, continuous wear and tear expected of promotional mascots. They are more suited to be used for Fancy Dress and kiddies parties.