logo2_edited.png

Creativity &  Inspiration in Every Turn

Frequently Asked Questions

 

Do you make 'Custom Made Mascots' ?

Yes. This is our primary business. We create Custom Made Mascots for major Brands throughout Africa and World-Wide. Check out our Galleries to view some of the thousands of characters we have produced, Animals, Team Mascots, Corporate Campaigns, Technology, Exhibitions & Events, Tourist Destinations, Education, Film & Television.

 

 

What happens once I place my order ?

When we receive your order we will contact you to confirm your requirements. We will also give you an estimated date of dispatch.

How Long Does it take to receive my order ?

Once the Design has been approved it takes 10 to 20 working days for us to prepare your order on average. Once complete we will notify you of dispatch so you can track progress. Remember, that every head we produce is unique according to your requirements as specified on your order. This takes time depending on complexity and our current workload. If you need your product urgently then please let us know so that we can do everything possible to accommodate you.

Do you Guarantee your Mascot Heads ?

We stand by the quality and durability of our products. We give a six month guarantee against faulty materials, seams, glues and workmanship. The guarantee does not cover damage due to wear & tear, negligence or misuse. 

What are the benefits of buying from South Africa ?

There has never been a better time to buy from South Africa. The South African to GBP or US$ is extremely favourable offering huge savings against buying locally.

South African Colleges & Universities produce a large pool of very talented and creative fabricators thanks to our expanding Movie Industry.

South Africa is English speaking and the time zones are much the same to Europe so doing business is simple and convenient.

Do you make all your products or are some Imported from China ?

Every item you see on our websites is manufactured by us in Cape Town. We do not import from China. In reality, you will see pictures stolen from our website and reproduced on Chinese sites. We strongly recommend that you steer well away from these sites as you will receive an inferior product with no recourse.