“The Company” shall mean Mascots SA (PTY) Ltd. “The Purchaser” shall mean the person, client, Company or firm to whom this quotation is addressed.


(a) The quotation will remain open for acceptance for a period of 14 days, unless extended in writing.

(b) The quotation may only be accepted in writing and deemed to be accepted only upon receipt of the written acceptance by the Company.

(c) Prices quoted are without VAT, packing if required and delivery charges unless otherwise provided for on the quotation.

(d) The quotation is subject to final specification and fabric approval. In the event that an adjustment is required to the original quotation, the customer will be informed thereof and will receive an amended quote.

(e) Amendments to the quotation, designs, fabrics, branding etc may affect the agreed delivery date. Mascots SA do not accept responsibility for such delays. The client understands and accepts that the process to manufacture custom made goods cannot commence until the quotation, design, terms and conditions have been duly accepted. It is the clients’ responsibility to ensure that all documents, amendments & confirmations are agreed and confirmed timorously.

Quotation Product definitions.

  1. The Mascot head is created from our library of moulds. Where this is not possible ( identified during the conceptual design phase ), it may be necessary to sculpt and carve a new mould. In such an event an additional quotation may be presented for approval.

  2. The Mascot Head excludes extra’s such as fan assisted cooling systems and accessories such as hats, specs etc. If identified during the conceptual design phase an additional quotation will be presented for approval.

  3. The Mascot Costume includes all necessary items as identified in the conceptual design. Accessories such as bags, backpacks, shields etc are excluded and may be quoted separately for approvals

  4. Branding refers to either heat transfer or sublimation. Embroidery is excluded and may be quoted separately for approvals if require.

  5. Branding refers to a maximum of 12 (twelve) words and 1 (one) Logo / emblem.

  6. Branding refers to 1 (one) side of the mascot only. Additional branding can be quoted for approvals upon request.

  7. Fabric Colours are matched as close to the requirement as possible subject to availability from suppliers. In the event, fabrics need to be specially dyed to meet precise / pantone colours, then an additional quotation will be presented for approvals. Please note that dyed fabrics may require a minimum meterage of 25 meters which is charged to client regardless of usage.



(a) All concepts, drawings, plans, estimates and prototypes supplied in connection with this quotation are subject to the copyright of the Company & may not be disclosed to other parties and must be returned to the Company on request.

(b) All production tooling will remain the property of the Company. (This is inclusive of but not exclusive to production moulds, dies, patterns etc.)

(c) The Purchaser warrants that the execution of the order will not infringe the rights of third parties by virtue of any registered or unregistered patent or design or other intellectual property and / or copyright and indemnifies the Company from any claim which may be instituted on the grounds of such infringements.



Upon acceptance of the quotation, each item therein shall be deemed to form the subject of a separate and severable contract between the parties



(a) A deposit equal to 50% of the full invoice price is payable on acceptance of the quotation (i.e.; Confirmation of Order). The balance is payable on delivery, collection or invoicing whichever occurs first.

(b) No refunds will be allowed in the event of cancellation for Custom Made Mascots that have been ordered / manufactured or in the process of manufacture or if any order is cancelled with less than 10 days’ notice (in writing) prior to project start date, unless agreed by mutual consent.

(c) The items remain the property of the Company until such time as full and final payment has been made. Where an item has been manufactured and final payment has not been received by the Company within 30 days of notice (Account Statement) to the purchaser, the company will retain the right to recover costs for the outstanding balance by offering the item(s) for sale. In the event of the company having to take legal action against the purchaser to recover any amount owing the purchaser will be liable for all costs incurred as between attorney and client.


(a) Unless a date for delivery is specified in this quotation delivery shall be affected within a reasonable time or acceptance of this quotation, subject to delays or circumstances beyond the control of the Company or delays caused by suppliers or subcontractors.

(b) It is accepted by the purchaser that a reasonable time for the manufacture of a mascot is between 4 to 6 weeks depending on complexity. If the purchaser requires the company to produce a mascot quickly due to limited time, then this will be deemed to be an URGENT ORDER (refer below).

(c) In the event of an URGENT ORDER, the customer / purchaser / client accepts the following indemnity:

The purchaser acknowledges that the reasonable manufacturing time of a mascot is between 4 to 6 weeks. By placing an urgent order, the purchaser accepts that the Company may, due to time constraints, have to ignore certain ‘Checks & Balances ‘ which are part of our normal development process. The purchaser accepts there is a risk involved in bypassing the normal ‘Checks & Balances’ which may include but not restricted to, confirmation of the fabrics, design, colour, material, finishes, quality checks, airing and testing as per standard Company Procedures.  The purchaser hereby indemnifies the Company against claims for harm / damage / delay or any issues caused or arising as a result of the failure to check and confirm the quality of the manufactured product. This will include any economic loss pertaining to any harm / damage caused. Whilst the Company will correct any issues arising the cost of any transport / freight and corrections will be for the clients account and the Guarantee as in paragraph 8 below is no longer valid.



(a) The Company shall within three months after delivery of new mascots, repair or replace failed, or defective parts. The aforesaid warranty is subject thereto that:

  1. The goods supplied by the company have not been altered contrary to any instruction of the company after leaving the company’s control.

  2. Has not been exposed to abuse or exposed to any use other than what the product was manufactured for.

  3. The customer has followed the instructions (see wearing, washing, taking care and safety instructions) as provided by the Company and

  4. The goods have been inspected by the manufacturer in order to evaluate / determine the reason of the products malfunction before the customer will be entitled to its replacement or repair.

Any claim for defective goods must be submitted to the company in writing. The Company will not be liable in terms of this warranty under circumstances where such product characteristics, failure, defect or hazard did not exist in the goods at the time that it was supplied by the company. No goods may be sent back without authorization.

(b) The guarantee is limited to the Purchaser and shall not be capable of being ceded, assigned or transferred to any other person.

(c) The guarantee does not cover changes to the design, style, branding or manufacturing alterations which are changes to the approved designs. Changes to the approved designs are ‘Upgrades’. A quotation will be sent for the upgrade.

  1. RISK:

The risk of handling the goods will pass to the client as soon as the goods are collected from the Company either in person by the client or by a nominated representative including commercial parcel / freight / delivery & collection services.


The Purchaser consents to the jurisdiction of the Magistrate’s court in connection with any claim arising out of this agreement, irrespective of the sum in dispute.


The Company shall not be liable for any consequential loss however arising sustained by the Purchaser and the liability of the Company shall be limited solely to the implementation of the guarantee as set out in clause 8 above, provided that the liability of the Company is limited to effecting repairs or replacing faulty or defective parts or material only.


The Purchaser hereby waives all claims against the Company arising directly or indirectly out of faulty, incompetent or defective manufacture, assembly, usage provided that such claims do not arise from the gross negligence or willful misconduct of the Company. The Purchaser further indemnifies the Company against all claims made by any third-party acquiring goods from the Purchaser.

13.Mascot Design Service:

13.1. Conceptual Design.  This is an interpretation of your character / drawing / idea. The more information you give us the quicker we can provide you with an image of how your mascot will look. It is not a replication of the finished product per se but more a profile showing shape, silhouette, colours, branding and human overlay to verify proportions, vision etc. and is used by our fabricators as a guide during the development process. The resulting visual is not available for you to use commercially. This design remains the copyright of Theatreland.

13.2     Conceptual Design FEE:    Mascots SA include Three Hours conceptual design as ‘Part of the Deal’ ie; no charge. Thereafter a fee of R350.00 ex vat per hour will be charged.


13.3 Character Development. . If you are looking for a character design service then we have the ability to spend much more time developing a character for you that will be made into your mascot based on your brief. This is a much more time consuming process. On completion, the copyright is assigned enabling you to use the character on all media. A price is offered per pose so you can have your character performing various activities if required. The final design can then be used to develop your mascot.

13.4     Character Development FEE:       R350.00 per hour ex vat – minimum 16 hours.


14. International Buyers - Duties, Taxes, and Brokerage Fees

For orders that are shipping to destinations outside of South Africa, you may have to pay duties and taxes to your country's government. This is because you are importing goods from a foreign country into your own country.

Mascots SA does not estimate nor collect these duties and taxes (we don't even know about them). Please contact your country's customs office to obtain an estimate of the duties and taxes, if any, you will have to pay. 

We cannot alter, falsify, or in any other way misrepresent or undervalue the declared value of an international shipment. The full amount of the purchased items will be noted on the customs declaration.

If you do not pay duties, taxes, or brokerage fees, then in many cases the parcel will be destroyed by your country's customs office and not sent back to us. In such cases, we will not issue a refund and you may be liable for penalties.

* All prices quoted are without  Vat



What Information Do We Collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


How Do We Collect Information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why Do We Collect Such Personal Information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How Do We Store, Use and Disclose Your Personal Information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How do we Communicate With You?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


To Withdraw Consent.

If you don’t want us to process your data anymore, please contact us at admin@mascots.co.za  or send us mail to: MascotsSA, 55 Morningside Road, Ndabeni, Cape Town 7405, South Africa.


Updates To Our Privacy Policy.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@mascots.co.za or send us mail to: MascotsSA, 55 Morningside Road, Ndabeni, Cape Town 7405, South Africa